Research paper on conflict in the workplace

Communication and conflict resolution in the workplace

The final type is capability trust; when present, the participants have confidence in others' abilities to deliver on promises. Conflict is associated with significant cost to organizations. The society recommends that executives only step in when the conflicting parties are threatening to quit over the issue, when the conflict is getting personal and parties are beginning to lose respect for each other, and when the conflict is affecting organizational success or employee morale Lytle, Collaboration is the best method of managing conflict because it creates a win-win scenario, which considers the wishes of both parties and allows the parties to analyze all ideas raised in a bid to create absolutely fresh and new outcomes. Centering techniques, which are based on martial arts, offer a way to calm oneself and focus on the positive aspects of the situation. One must choose the words carefully and use a calm tone to avoid worsening the situation. Montoya-Weiss, M. Jones, G. One model divides the intensity of conflict into five levels. In personal relationships, one often has the relative luxury of selecting one's acquaintances and friends. In the workplace setting, this kind of conflict is triggered by such factors as stifling bureaucracy, disabling and disempowering cultures, unclear job requirements, heavy workloads, warring egos, favoritism, system problems, and dysfunctional work teams Ini-Ojo et al, These models will be combined and summarized in this article. It sets the wrong tone to start the conversation with your conclusion, particularly if it is harsh.

Emotional skills require self-awareness. This potentially helps them to engage better in a collaborative framework to develop mutually-satisfying solutions whenever conflicts arise.

Research paper on conflict in the workplace

People whose response is to accommodate others generally do not have their own needs met. The society recommends that executives only step in when the conflicting parties are threatening to quit over the issue, when the conflict is getting personal and parties are beginning to lose respect for each other, and when the conflict is affecting organizational success or employee morale Lytle, It sets the wrong tone to start the conversation with your conclusion, particularly if it is harsh.

Behavioral, cognitive, and emotional skills can be acquired. Functional conflicts are particularly prominent in the modern-day workplace because of the rich diversity in terms of age, nationality, gender and religion occasioned by globalization.

conflict management pdf

It is useful when someone is clearly emotional about the issue but reluctant to talk despite the use of the first three techniques. The most common responses on approaching conflict include: avoiding, accommodating, competing, compromising, and collaborating.

managing interpersonal conflict in the workplace
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Conflict Resolution in the Workplace Research Paper